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Privacy policy
This online privacy policy is designed to tell you about how we collect and use information so that you User or you can make an informed choice about using the Platform identified by the URL:  www.urubutopay.rw and USSD *775# and/or any Platform which is automatically redirected to that Platform (together, the Platform) operated by BK Techouse (our, we or us)
Information we collect
We collect information about you in three ways: (1) from your input through our web forms and other mechanisms requiring your input, (2) from third-party sources, and (3) through automated technologies.
Data you provide to us
The types of personal information that we collect directly from you depends on how you interact with us may include:
  • Contact details, such as your name, email address, postal address, social media handle and phone number

  • Account login credentials, such as usernames and passwords, password hints and similar security information

  • We may collect and store personal information or you will voluntarily provide to us in some manner or another.

  • Comments, feedback and other information you provide to us, including information that you send to customer support and messages, appointment inquiries and other information that you wish us to share; and/or

  • Interests and communication preferences, including preferred language.

  • In case you opt for automated recurring payments , we may securely store data to enable future payments.

Data from other sources
We also may obtain personal information about you from other third parties, including:
  • Service providers that help us determine a location based on your IP address in order to customize certain products to your location

  • Partners with which we offer co-branded services or engage in joint marketing activities; and/or

  • Publicly-available sources and data suppliers from which we obtain data to validate or supplement the information we hold

Data from service use
Our Service may automatically collect information about how you and your device interact with the Service, including:
  • Computer, device and connection information, such as IP address, browser type and version, operating system, platform and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data

  • Usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the Service; and/or

  • After you’ve set up your account, you may choose to provide additional information which may be shared through public profiles. Such information can be your photograph or avatar, biographical content, and other information (collectively, “Profile Information”).

  • For location-aware services, your location

We collect this data through our servers and the use of cookies and other technologies. You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Service. For more details, see cookie notice.
How we use information
Depending on how you interact with us and the Service, we use your personal information to:
  • Provide, activate and manage your access to and use of the Service

  • Process and fulfill a request, order, download or other transaction

  • Provide technical, product and other support and to help keep the Service working, safe and secure

  • Enhance and improve the Service and our other products and services and to develop new products, services and benefits

  • Offer you customized content and other personalization to make the Service more relevant to your interests and geography

  • Respond to your requests, inquiries, comments and concerns

  • Notify you about changes, updates and other announcements related to the Service and our other products and services

  • Deliver targeted advertisements, promotional messages, notices and other information related to the Service and your interests

  • Provide you with promotional messages and other information about products, events and services of ours, our affiliates and third parties, such as exhibitors, sponsors and media partners

  • Invite you to participate in user testing and surveys as well as sweepstakes, competitions and similar promotions

  • Identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance; and/or

  • Comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing of your information
Our service providers
Depending on the Service provided, we share personal information with: Our service providers, suppliers, agents and representatives, including but not limited to, payment processors, venue providers, onsite event contractors, customer support, email service providers, IT service providers, mailing houses and shipping agents, to process the information as necessary to provide the Service, complete a transaction or fulfill your request or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.
Your choices
We share your personal information with our affiliates and with media partners, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee or event manager, that wish to send you information about their products and services that may be of interest to you, as determined by your choices in managing your communications preferences and other settings. The Service may let you post and share personal information, comments, materials and other content. Any such contributions you disclose publicly may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.
Legal Reasons
We will disclose your personal information if we have a good faith belief that such disclosure is necessary to:
  • Meet any applicable law, regulation, legal process or other legal obligation

  • Detect, investigate and help prevent security, fraud or technical issues; and/or

  • Protect the rights, property or safety of Reed Exhibitions, our users, employees or others

  • And as part of a corporate transaction, such as a transfer of assets or an acquisition by or merger with another company

Your communication preferences
You can customize and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the ‘opt-out’ or unsubscribe mechanism or other means provided within the communications that you receive, or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.
Accessing and updating your information
"Your" Rights
You may have the right under Rwandan and certain other privacy and data protection laws, as applicable, to request free of charge:
  • Access to and correction or deletion of your personal information

  • Restriction of our processing of your personal information, or to object to our processing; and

  • Portability of your personal information.

If you wish to exercise any of these rights, please contact us through the contact address provided below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.
Data retention
We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
Data security
We take precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction through the use of appropriate technical and organizational measures.
Children's Privacy
We do not knowingly collect information from children under the age of 13 or target the Service to children under 13.
Grounds on Processing
When we collect from you any personal information within the scope of Rwandan data protection laws, we do so:
  • where necessary to provide the Service, fulfill a transaction or otherwise perform a contract with you or at your request prior to entering into a contract

  • where necessary for our compliance with applicable law or other legal obligation

  • where applicable, with your consent; and/or

  • as necessary to operate our business, protect the security of our systems, customers and users, detect or prevent fraud, enable our customers to comply with legal obligations, or fulfill our other legitimate interests as described in the “Information We Collect”, ”How We Use Your Information” and “Sharing of Your Information” clauses above, except where our interests are overridden by your privacy rights.

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.
We will update this privacy policy from time to time. Any changes will be posted online. If we make any material changes, we will provide notice through the Service or by other means.
Get in touch
If you have any questions, comments, complaints or requests concerning this Privacy Policy or our processing of your information, please contact us at bktechouse@bk.rw